Information We Collect
We collect the information needed to create your account, review requests, provide support, process payments, and secure the platform.
- Account and contact details
- Order instructions, messages, and uploaded files
- Payment status and transaction references
- Technical, security, and usage records
How Information Is Used
Information is used to deliver the requested service, communicate about your account, prevent abuse, improve reliability, and meet legal obligations.
- We do not use a client-app header as proof of authorization.
- Access to orders must always be enforced by the API.
- Only necessary information should be shared with matched experts.
Storage and Security
Production systems should use encryption in transit, access controls, secure credential storage, audit logs, and defined retention periods.
- Passwords must never be stored in plain text.
- Payment card data should remain with the approved payment processor.
- Uploaded files require private storage and authorized download links.
Your Choices
You may request access, correction, or deletion where applicable. Some records may be retained when required for fraud prevention, financial reporting, disputes, or legal compliance.