Requesting a Refund
Submit a refund request from the order workspace or through support, including the order reference and a clear explanation of the issue.
Eligibility Review
Eligibility depends on the confirmed order scope, work completed, delivery history, communication record, and applicable payment rules.
- Duplicate or incorrect charges
- A cancelled order before work begins
- Failure to deliver the confirmed service
- Other circumstances required by law
Non-Refundable Circumstances
Completed work that matches the confirmed scope, missed communication, changed instructions after delivery, or unsupported claims may not qualify for a full refund.
Processing
Approved refunds are returned through the original payment method where possible. Bank and payment processor timelines may apply.